Useful Information

Useful Information

In this section we answer some commonly asked questions by our customers. If you can't find the information you're looking for here, please call our Customer Experience Team on 1800 898 058.

Where do I purchase genuine Citroën parts and accessories?

Any authorised Citroën dealership or Service Centre can help your source genuine Citroën parts and accessories.

To locate your closest one, please visit Citroën.com.au.

How do I get a car key replaced or cut?

Your Citroën dealer is the best person to help you through the process of getting a new key cut or keys replaced. Modern vehicle keys have special cut designs and often also contain programmable transponders which ensure your remote key works for your car.

There are a few steps in the process for a key to be cut or replaced:

•    Security Identification: The dealership needs to ensure that they only provide a new key for you, the cars rightful owner. So you may need to provide some identification but it’s to make sure your car is not accessed by someone who shouldn’t.

•    Key Code: On your behalf, the dealership then access the special code for your key from the Citroën factory in France

•    Cutting: The dealership can coordinate key cutting for you, or you can request the dealership to order you a new key from the factory already cut.

•    Programming: Lastly, the remote control transponder unit in the key needs to be linked to your specific car. Only the dealership has the special tools required to do that.