There are a few types of warranty:
• Citroën Factory warranty (passenger car) – 6 years or 100,000km whichever comes first. Your new Citroën comes with this warranty.
• Citroën Factory warranty (commercial vehicle) – 3 years or 100,000km whichever comes first. Your new Citroën commercial vehicle comes with this warranty.
• Dealership warranty – this is provided by the specific dealership you purchased your car from. This warranty is not honoured by Citroën Australia and may have specific conditions so make sure you ask your dealership to explain any exclusions to you fully.
If you have to make a claim for anything under either of these warranties, the first thing to do is speak with your local dealer. They are the ones who will inspect, diagnose and repair your vehicle, no matter how minor the issue is.
Some important points to know:
• You don’t have to service at a Citroën dealership to keep your warranty valid (except a dealership warranty), however you do need to ensure you service as per your schedule to ensure there’s no issues if you need to make a warranty claim.
• Make sure you keep your servicing up to date, if you don’t drive much, it’s important to book in for a service every 12 months to ensure there’s no issues with any warranty claim.
• If you choose not to service at a Citroën authorised repairer and have a warranty issue, make sure you let a dealer know straight away. It’s not possible to reimburse you for a warranty repair you’ve already paid for if it is performed outside of the dealer network.
• Make sure you know your ‘Warranty Start Date’. This is the date the warranty commenced, and may not be the date you bought your car, especially if you purchased a demonstrator car. If you have any doubt, contact your dealership or Citroën Australia.