Legal mentions

Legal mentions

Legal mentions

Important notice

Citroen Automobiles Australia offers this website as a general guide to product specifications.
To the maximum extent permitted by law, none of Citroen or any of its respective employees, agents, third party content providers or licensors makes any express or implied representation or warranty about, or shall be liable, in any way, for any direct, indirect, special or consequential loss, damages or reliance in connection with, this site. This includes (but is not restricted to) loss or damage you might suffer as a result of any of the following:

(a) Your reliance on the completeness, accuracy or currency of the site;

(b) Failure or delay of performance or in operation or transmission, computer virus or other harmful component, loss of data, communication line failure or unlawful third party conduct, or theft, destruction, alteration or unauthorised access to records;

(c) Accessing any sites or servers maintained by other organisations through links on this site. Links are provided for the convenience of our site users only and without responsibility for the content or operation of those sites. Unless otherwise stated, linked sites and their products and services are not endorsed by us and you link to any such site at your own risk; and

(d) Defamatory, threatening, offensive or unlawful conduct of third parties.

All illustrations, information and specifications referred to on the site are correct at the time of publication. To the extent permitted by law, we reserve the right to discontinue or change the models, features, specifications or designs of the vehicles referred to herein, at their discretion and without prior notice. Please consult your local Citroen dealer for the latest information.
Whilst all care has been taken to provide you with information in regards to the general use of Citroen’s products, you should not rely solely on the information provided in this website. You should discuss your intended purposes or use of Citroen products with your Citroen dealer before making a purchase decision.

Vehicles pictured on the site may be shown fitted with optional extras. Prices that you may be quoted by a Citroen dealer may not include the cost of these optional extras unless you inform the dealer that you are inquiring about the model with the optional extras.
Due to computer hardware and software, actual vehicle colours may vary from those reproduced on the site.
Citroen Automobiles Australia is the trading name of Inchcape European Automotive Pty Limited (ABN 97 070 000 789).

Citroen Automobiles Australia privacy policy

Citroën Automobiles Australia takes protection of your privacy seriously.  We are bound by the Australian Privacy Principles of the Privacy Act 1988 and all other applicable laws governing privacy. [Where appropriate, we will handle personal information relying on the related bodies corporate exemption and the employee records exemption in the Privacy Act.]
We have put in place processes and policies to help to ensure that:

  • you are informed about how we use the personal information we collect about you;
  • you can access and modify your personal details in accordance with applicable privacy laws; and
  • your personal details are kept secure when we store or process it.

 

What information do we collect and how do we collect it ?

In order to understand our customers and prospective customers better we collect information through different methods, including such as from our Citroën  dealers when you purchase a vehicle or have your vehicle repaired, from you directly when you provide information by telephone, in documents such as “change of owner details” forms or via our internet site (in requests for brochures etc), or from competition entry forms or marketing surveys.

The kinds of personal information that we collect and hold about you will depend on the circumstances of collection, including whether we collect the information from you as a customer, dealer, supplier, contractor,  job applicant or in some other capacity.

This information may include for example your name, address, email address, telephone number, date of birth, licence number, and vehicle details as well as search items and saved searches from your user journey when interacting on the website.

 

How do we store and use your information?

All your personal information will be stored by Citroën Automobiles Australia on a dedicated database. We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete, up-to-date and is kept secure to prevent unauthorised access.

Citroën (including its related bodies corporate) collects personal information for a range of purposes relating to the products and services it offers. For example:

  • if you are a prospective purchaser of a Citroën vehicle, we use the information you provide to us to fulfil your request. For example, it may be passed to appropriate third party suppliers such as a Citroën appointed Dealer to fulfil your request for a test drive;
  • if you are a Citroën owner we will use your data to provide you with important safety information and to manage your vehicle warranty. We may also use your data to measure the performance of Citroën Automobiles Australia or your Citroën Dealer (through customer surveys if you participate in them);
  • for product development and market research;
  • to meet our regulatory and legal obligations.

Unless you indicate that you do not wish us to contact you, we may also contact you from time to time with product updates, special offers, event invitations and the Citroën newsletter. You can specify the type of communication you are willing to receive from Citroën Automobiles Australia, and by which communication channel, by contacting our Customer Experience Team at the contact details below. You can  notify us of  your wish to cease receiving such communications at any time by contacting our Customer Experience Team. You can also contact your Citroën Dealer to let them know what your preferences are about communication from them.

 

How do we disclose your information

Your personal information may be passed to third party suppliers as part of our business processes, such as:

  • Our appointed dealers;
  • Outsourced service providers who manage services we provide to you including:
    • Roadside assistance,
    • Customer or market research,
    • Financial services and insurance, and
    • Mailing systems and direct marketing; and
  • Government, regulatory and law enforcement authorities and organisations, such as required or authorised by law
  • Our related companies .
  • Automobiles Citroën

Some of our service providers, companies in the Inchcape Group and PSA Groupe are located overseas including France and UK, As a result, personal information collected and held by us may be transferred overseas.

 

Access to your personal information

If you would like to access and correct your personal information, or if you have any queries or complaints, please contact our Customer Experience Team by telephone on 1800 307 607 or by mail to Heritage Office Building A, Campus Business Park, 350 Parramatta Road Homebush NSW 2140. We will investigate your complaint and respond to you in writing within 30 days. If you are not satisfied with our response, you can contact us to discuss your concerns or lodge a complaint with the Australian Information Commissioner (www.oaic.gov.au).

We may charge an access fee to cover the reasonable cost of retrieving the information and supplying it to you.

Access to personal information may be refused in a number of circumstances, such as where the information relates to anticipated legal proceedings or the request for access is frivolous or vexatious. If we deny or restrict your access, we will explain why.

 

Company details

Inchcape European Automotive Pty Limited, Citroen Importer and Distributor
Trading as Citroen Automobiles Australia

Heritage Office Building A, Campus Business Park, 350 Parramatta Road Homebush NSW 2140
Phone: +612 8892 9199
ABN 97 070 000 789