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Citroën Announcement

15/08/2024

Citroën Australia has announced it will exclusively support the vehicle maintenance and servicing requirements of Australian customers effective 1st November 2024, following the cessation of new vehicle sales in the local market.  
 

Our dedication to putting our customers at the centre of everything we do remains resolute.  
 

We know there will continue to be Citroën owners in Australia, with many Citroën vehicles still on the road, and our passionate Citroën Australia team and retailer network are committed to supporting the continued vehicle maintenance needs of our customers. 
 

We remain at your service and we’re ready to support the servicing needs of our customers via 35 authorised Service Centres across Australia.  
 

At these authorised Service Centres, customers will continue to have access to factory-trained technicians, genuine parts, completion of applicable service and recall campaigns, and diagnostic updates.  
 

You can search for your nearest authorised Service Centre here.

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FAQs

Why did Citroën Australia decide to cease new vehicle sales in Australia?

 

The decision for Citroën Australia to cease new vehicle sales was not made lightly; it was made in consultation with the Retailer network and after careful consideration of the current and future product available for the Australian market, and how this aligns with the evolving consumer demands and local market requirements.

Importantly, we know there will continue to be Citroën owners in Australia, with many Citroën vehicles still on the road, and we remain dedicated to supporting the continued vehicle maintenance needs of our customers.

As a Citroën customer, does this mean I will no longer have any support?

 

Absolutely not! We know there will continue to be Citroën owners in Australia, with many Citroën vehicles still on the road, and we remain dedicated to supporting the continued vehicle maintenance needs of our customers. 

We remain at your service and we’re ready to support the servicing needs of our customers via 35 authorised Service Centres across Australia. You can search for your nearest authorised Service Centre online at www.citroen.com.au.

At these authorised Service Centres, you will continue to have access to factory-trained technicians, genuine parts, completion of applicable service and recall campaigns, and diagnostic updates.

Can I still get my vehicle serviced at an authorised Citroën service centre?

 

We remain at your service and we’re ready to support the servicing needs of our customers via 35 authorised Service Centres across Australia. You can search for your nearest authorised Service Centre online at www.citroen.com.au.

At these authorised Service Centres, you will continue to have access to factory-trained technicians, genuine parts, completion of applicable service and recall campaigns, and diagnostic updates.

Can I still purchase a car from Citroën in Australia?

 

New vehicle orders placed by customers before 1st November 2024 will be fulfilled and delivered, and Citroën Australia’s comprehensive 5-year/unlimited km new vehicle warranty, Assured Service Pricing and Pre-Paid Service Plans remain unchanged for all new vehicle sales. 

In addition, some Citroën Australia retailers may also have demonstrator vehicles for sale. We encourage you to contact your nearest Citroën retailer to discuss what vehicle they may have available to suit your needs. You can search for your nearest authorised Retailer online at www.citroen.com.au.

As a Citroën owner, is there any change to my warranty?

 

There are no changes to your existing warranty. Should you require any support, you can visit your nearest authorised Service Centre or contact Citroën Australia’s Customer Relations Team.
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