Whilst Citroën Australia welcomes all questions and commentary – including constructive feedback – and want all members of our community to be able to express their opinions and experiences freely; for legal reasons, all posts on official Citroën Australia social media channels will be regularly moderated in line with the below guidelines.
Citroën Australia asks that our community members refrain from posting any of the following:
Comments, links, images or videos that are deceptive, misleading, obscene, profane, pornographic, offensive, discriminatory, harmful or hateful in nature or that are unlawful or encourage illegal activity
Posts that may be offensive to other community members
Comments that (in our opinion) are intended to threaten any individual, organisation or company
Comments that are intended to defame or harass an individual or that (in our opinion) are unsubstantiated or untrue about an individual, Citroën Australia, a Citroën Retailer, a Citroën Ambassador or any other person or entity associated with the Citroën brand
Numerous successive posts on the same topic by a single member
Repetitive posts copied and pasted or duplicated by single or multiple members
Unauthorised solicitations or advertisements
Any materials that infringe upon the right of any third party (for example, copyright)
Posting of issues and commentary about individual customer circumstances which are actively under review by a Citroën Retailer or our Customer Relations Team
Posts illustrating or referring to products not endorsed by Citroën Australia including, but not limited to, unauthorised parts and accessories and/or unauthorised modifications to our products
Citroën Australia reserves the right to delete any posts falling within the categories listed above; and wherever possible, limit the ability of any user to post comments on its social channels and/or block any entity that violates the above guidelines
Please be aware that all official Citroën Australia social media channels are available to view by a wide range of users. Please take appropriate steps to protect your privacy. Never post any highly personal, confidential or sensitive information such as bank account or credit card details.
Posts on official Citroën Australia social media channels do not necessarily reflect the opinions of Citroën Australia, nor does Citroën Australia confirm their authenticity or accuracy.
By using or accessing an official Citroën Australia social media channel, you also accept (and must comply with) the channel’s official terms and conditions (e.g. Facebook Statement of Rights and Responsibilities). To the extent they are relevant, those terms and conditions are incorporated into these rules by reference.
Please note that our social media channels are not intended to answer specific customer service questions. If you have questions or concerns about your vehicle, Citroën Australia would love to hear from you, so please either contact your local Citroën Retailer or our Customer Relations Team on 1800 898 058 between 8.30am and 5:00pm Monday to Friday, Eastern Standard Time.
If you see anything on our page that you feel violates these rules, please send an email to firstname.lastname@example.org and we will review as soon as possible.